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Front Desk/Customer Service Admin

Hermitage, PA
Full Time
Experience: Entry to Mid-Level
Competitive Wage and Benefits Package, Career Advancement

We are looking for our next rock star Front Desk/Customer Service Admin to join our Hermitage, PA physical therapy team! This job is for you if:​

  • You LOVE PEOPLE and wants to broaden your customer service experience and skills.

  • You have a bright and welcoming personality and look for any opportunity to make others feel happy, hopeful, and encouraged.

  • You want to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.

  • You wants to work at a company where they can LEARN about all aspects of customer service, administration as well as finance and marketing.

  • You are extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

  • You likes the idea of working for a smaller (but fast-growing) company where their ideas and contributions directly impact the company’s success, direction and growth.

  • You are a quick, self-motivated learner who wants to work for a company that will invest in your education.

  • You wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term!



We are looking for individuals who have the ability to perform the following skills:

  • Able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (display empathy).

  • Able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).

  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.

  • Provide a warm and welcoming greeting to patients when they arrive in the clinic.

  • Able to plans and organizes, schedules and budgets in an efficient, productive manner while focusing on key priorities.

  • Demonstrates an ability to quickly and proficiently understand and absorb new information.

  • Attention to detail: does not let important details slip through the cracks.

  • Persistence: Demonstrates tenacity and willingness to go the distance to get
    something done.

  • Acts without being told what to do and brings new ideas to the company.


  • Manage the inbound phone calls from patients wanting to book appointments.

  • Communicate the value of our services (in person and on the phone).

  • Successfully handle price/money objections.

  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone, ensuring that patients are committed and bought into our service.

  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.

  • Ensure people show up excited for their first appointment after scheduling.

  • Communicate with patients before, during and after appointments to ensure
    satisfaction is being achieved.

  • Coordinate with the billing department to ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).

  • Organize and plan all schedules – maximizing efficiency and revenue for the clinic.

  • Coordinate day to day flow of clinic for both patients and providers.

  • Keep detailed and accurate patient files.

  • Foster deep relationships with patients ensuring NPS score hits agreed levels.

  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

If you possess the skills and meet the qualifications we have outlined above, and you are fed up with the current state of healthcare and looking for a long-term career with a company that actually puts the patient first, we can’t wait to hear from you! Submit the form on this page and let's talk!

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Thank you for your application!
We will be in touch with you very soon.

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