Front Desk/Customer Service Admin

We are looking for our next rock star Front Desk/Customer Service Admin to join our Hermitage, PA physical therapy team! This job is for you if:​

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• You LOVE PEOPLE and wants to broaden your customer service experience and skills.

• You have a bright and welcoming personality and look for any opportunity to make others feel happy, hopeful, and encouraged.

• You want to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.

• You wants to work at a company where they can LEARN about all aspects of customer service, administration as well as finance and marketing.

• You are extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

• You likes the idea of working for a smaller (but fast-growing) company where their ideas and contributions directly impact the company’s success, direction and growth.

• You are a quick, self-motivated learner who wants to work for a company that will invest in your education.

• You wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term!

 

SKILLS REQUIRED

We are looking for individuals who have the ability to perform the following skills:

• Able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (display empathy).

• Able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).

• Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.

• Provide a warm and welcoming greeting to patients when they arrive in the clinic.

• Able to plans and organizes, schedules and budgets in an efficient, productive manner while focusing on key priorities.

• Demonstrates an ability to quickly and proficiently understand and absorb new information.

• Attention to detail: does not let important details slip through the cracks.

• Persistence: Demonstrates tenacity and willingness to go the distance to get
  something done.

• Acts without being told what to do and brings new ideas to the company.

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KEY DUTIES

• Manage the inbound phone calls from patients wanting to book appointments.

• Communicate the value of our services (in person and on the phone).

• Successfully handle price/money objections.

• Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone, ensuring that patients are committed and bought into our service.

• Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.

• Ensure people show up excited for their first appointment after scheduling.

• Communicate with patients before, during and after appointments to ensure
  satisfaction is being achieved.

• Coordinate with the billing department to ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).

• Organize and plan all schedules – maximizing efficiency and revenue for the clinic.

• Coordinate day to day flow of clinic for both patients and providers.

• Keep detailed and accurate patient files.

• Foster deep relationships with patients ensuring NPS score hits agreed levels.

• Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

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If you possess the skills and meet the qualifications we have outlined above, and you are fed up with the current state of healthcare and looking for a long-term career with a company that actually puts the patient first, we can’t wait to hear from you! Submit the form on this page and let's talk!
 

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